4.FAQ:
1.1 How to confirm the Product Quality before placing orders?
A: By sending you via our available samples. Or if you have special requirement on goods, we can prepare samples according to your requirment and send to you for your confirmation.
Q2: Can you supply free samples?
A; Yes, we can provide some free samples, only the shipping cost have to be on the customers’ account. You can either pay us the shipping cost or arrange a courier to coolect the samples.
Q3:What’s the MOQ?
A; For the high value product, our MOQ starts form 1 and generally starts from 10g. For other low value product, our MOQ stars from 100g and 1kg.
Q4: Is there any discount?
A: Yes, for large quantity, we always support with better price.
Q5” How to place order and make payment:
A: You can send our your purchase order(If your company has), or just send a simple confirmation by email, and we will send you proforma Invoice with our bank details for your confirmation, then you can make payment accordingly.
Q5: How do you treat quality complaint?
A: All our products are strictly tested by our QC, and confirmed by QA; unqualified material will not be released to customer.
In case any quality problem is confirmed to be casued by us, we will replace the goods or refund your payment immediately.